General Information:
Reception Hours:
- Reception hours are 9.00am – 5.00pm (Sunday 9.00am – 12md)
- Guests arriving outside these times please contact reception during reception hours on 9752 1544 to make alternative arrangements for key collection and check-in.
Check In/Check out:
- Check in time – 2pm (we do try to accommodate early check-in requests where possible)
- Check out – 10am (late check-out fees may apply)
General:
- Although every effort will be taken to accommodate our customer’s requirements, specific requests cannot be guaranteed.
- Bookings are NON-TRANSFERABLE to other persons.
- Persons under 18 years of age must be accompanied by their parent or guardian.
Motel Units
- All linen is supplied for Units
- No-smoking is allowed
- As part of our COVID Safety Plan our rooms receive a FULL service every 3 days and our additional amenities at the motel provide you with the opportunity to make yourself at home.
Booking terms and conditions:
Once a booking is confirmed, a contract exists with Busselton Motel and you accept the terms and conditions of your booking.
- Full payment is required to secure your online booking with Busselton Motel.
- One-night deposit is required when booking direct with the Motel.
- Your credit card payment will be processed for the relevant charge. You will receive confirmation to the email address supplied.
Right of refusal:
We reserve the right to refuse a booking at any time from any person we believe:
- not to be the person on the booking request.
- not to be the same person named on the credit card or authorized to use the card.
- not to be able to pay charges.
- for fraudulent and/or misleading information when making the booking.
- to be dealing in any illegal activity.
Cancellation Policy
Low/ shoulder Season
- Booking cancellations must be made more than 7 days prior to arrival date. If cancellation is made within 5 days, your deposit will be forfeited.
- All cancellations must be in writing.
- A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.
Peak Season (Christmas, Easter and Long Weekends)
- Booking cancellations must be made more than 14 days prior to arrival date. If a cancellation is made within 14 days, your deposit will be forfeited.
- All cancellations must be in writing.
- A cancellation fee of $30 applies in every instance to all cancelled confirmed bookings.
Refund Policy:
General
- All refunds and transfer requests must be in writing.
- If a refund is requested due to illness or emergency, proof may be required to enable a refund or balance transfer.
- Balance transfers will only be given in certain situations and must be used within 6 months of original booking.
- No refunds are given for early departures, cancellations or changes once arrived.